📌Refund policy & Exchange Policy
At Boho Artisan Jewelry, your satisfaction is our top priority. We want you to shop our handcrafted jewelry with complete confidence. If you are not fully satisfied with your purchase, our transparent refund and exchange policy ensures a smooth process.
⸻
1. Eligibility for Returns & Refunds
• Items must be returned within 7 days of delivery.
• Jewelry must be unused, unworn, and in its original packaging.
• Customized, engraved, or personalized products are non-refundable.
• Damaged or defective items are eligible for a full refund or free replacement.
⸻
2. Exchange Policy
• Exchanges are allowed within 10 days of delivery.
• You may exchange for a different size, design, or product of equal value.
• If the new item is of higher value, the price difference will be charged.
⸻
3. Refund Process
• Once we receive and inspect the returned item, you will be notified via email.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to your original method of payment.
⸻
4. Non-Returnable Items
• Customized / Made-to-order jewelry
• Gift cards or discount vouchers
• Items purchased on final sale
⸻
5. Shipping & Return Costs
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• In case of defective/damaged items, Timeline Jewels will bear the return shipping charges.
⸻
6. How to Initiate a Return
To initiate a refund or exchange:
1. Contact us at 📧 bohoartisanjewelry@gmail.com within the return period.
2. Provide your order number, product details, and reason for return.
3. Our support team will share the return address and process.