📌 Frequently Asked Questions (FAQ) – Boho Artisan Jewelry
Welcome to the Boho Artisan Jewelry FAQ section. Here you’ll find answers to the most common questions about our jewelry, orders, shipping, and policies.
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💎 Product & Quality
Q1. Are your jewelry pieces handmade?
👉 Yes, all our jewelry is handcrafted by skilled artisans with attention to detail and quality.
Q2. What materials do you use?
👉 We use premium quality gold, silver, gemstones, and crystals, all ethically sourced.
Q3. Will the jewelry tarnish or fade?
👉 With proper care, our jewelry is designed to last. Each piece undergoes quality checks to ensure durability and shine.
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📦 Orders & Payments
Q4. How can I place an order?
👉 Simply browse our online store, select your favorite piece, add it to cart, and checkout securely.
Q5. What payment methods do you accept?
👉 We accept Credit/Debit Cards, PayPal, Payoneer, Bank Transfers, and UPI (India only).
Q6. Can I cancel or modify my order after placing it?
👉 Orders can be modified or canceled within 12 hours of purchase by contacting our support team.
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🚚 Shipping & Delivery
Q7. Do you ship internationally?
👉 Yes, we ship across the UK, India, USA, Europe, and worldwide.
Q8. How long does delivery take?
👉 Standard delivery time is 3–7 business days (UK) and 7–15 business days (International).
Q9. How do I track my order?
👉 Once your order is shipped, you will receive a tracking link via email.
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🔄 Returns & Refunds
Q10. What is your return policy?
👉 You may return unused jewelry within 7 days of delivery (except customized items). Please check our [Refund Policy] for details.
Q11. How do I exchange an item?
👉 Contact us via email within 10 days of delivery, and we’ll assist with the exchange process.
Q12. How long do refunds take?
👉 Refunds are processed within 5–7 business days after the returned item is inspected.
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🎁 Other Questions
Q13. Do you offer gift packaging?
👉 Yes, all our jewelry comes in premium packaging, perfect for gifting.
Q14. Can I order customized jewelry?
👉 Yes, we accept custom orders for rings, necklaces, and more. Contact us with your requirements.
Q15. How do I contact customer support?
👉 Email us at bohoartisanjewelry@gmail.com and we’ll reply within 24 hours.